2/10 – Ungenügend
David
3. Feb. 2021
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Don’t Dismiss Your Taxi
Executive summary:
• This is not a resort
• There is no bungalow
• There is no cabana
• There is no Internet
• There are no services
• This is not close to anything
• There hasn’t been a good review in 2 years
• Moldy, dark, mildew, no services and completely misrepresented
Long Story:
About a week before New Years Eve, the biggest holiday in Costa Rica, we found ourselves needing to find a hotel near the airport the day before our flight home. We had several options at that time, but after seeing the pictures of Castilla “Resort” as it is named, and seeing that all the surrounding hotels are really expensive, we really thought we got lucky. We made the terrible mistake of not thoroughly reading previous reviews. We won’t soon be making this mistake again.
Upon arriving, we were a little disappointed to be led to a dark corner of the property. It was a bit of a jumble and nothing like we expected, but we’re not picky and we just needed a place to sleep.
After the taxi left as well as the person who gave us our room key, we started to realize that we really should have gone into the room and checked it out before letting everyone leave. The room was dark and smelled overwhelmingly of mildew and bleach. I think there’s something in the tropics that makes you think you can always just open up a space and let it air out As I looked further, I realized that this more resembled a prison cell than a room to stay in. The ceiling was covered in black mold spores, while the corners and edges of the ceiling where dark stained with water penetration. It had obviously been painted over to hide the issue, but now was covered in mold in mold spores once again. Also, it wasn’t possible to stay in the room for too long due to the overwhelming smell of bleach and or chemicals. I looked at the one window in the room, thinking I could open it, but again, it was more like a small cell window covered in jungle on the other side.
After just a few minutes, my wife and I both realized that we would not be able to spend a night here. It was only at this point that we realized we had been cut off from leaving in addition to everything else.
There was a large family renting the main building for the holiday. It was very awkward to stand in the middle of a vacationing, holiday family event by the pool trying to connect to the Internet and somehow hail a taxi to who knows where.
After an hour or so, we did eventually manage to connect back with Sonia and she did send a
David
Aufenthalt von 1 Nacht im Dezember 2020
