Fantastische Wohnung in Strandkomplex direkt am Wasser. CS210

Thank you very much for your wonderful review and for your kind words about Playa de la Lucera and our team. We are delighted to hear that it remains one of your favourite places to stay and that you are already planning to come back again soon! We also really appreciate your comments regarding the kitchen cupboards and the main bathroom. The owner is already aware of these observations and has plans to carry out refurbishment works in the near future toand improve both areas. Thank you again for your continued trust in Caribasol. We look forward to welcoming you back very soon!

We are sorry that some aspects of the property did not fully meet your expectations. We take comments regarding the shower, the kitchen and the pool area seriously and will review these points with the owner. However, we would like to clarify the circumstances surrounding the emergency call-out, as we feel that the low overall rating does not fairly reflect the stay or the circumstances of this particular incident. The large notice on the terrace door clearly states that guests should not close the door behind them when going outside, as they may lock themselves out. This is also explained in our booking conditions, which clearly state that a charge may apply if we are required to attend the property to provide access following a lock-out. The incident occurred on a Sunday at approximately 23:00, requiring an emergency call-out outside our normal office hours. We also invited you to consult our published price list, where the applicable emergency call-out charge is clearly stated. As a gesture of goodwill, we did not charge the full amount indicated in our tariff and reduced the charge on this occasion. We fully understand that no guest wants to incur an additional charge during their holiday, and we are always happy to explain such charges. However, we believe it would be unfair for an avoidable lock-out, despite the clear warning provided at the property and in our booking conditions, to result in a low overall rating that could negatively affect the property owner.

Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la qualité du logement, son emplacement, le calme général de la résidence, les jardins bien entretenus ainsi que le parking sécurisé. Nous vous remercions également pour vos remarques concernant l'état de certaines parties des espaces communs. Nous les transmettrons au gestionnaire de la résidence afin qu'il en tienne compte dans le cadre des futurs travaux d'entretien et d'amélioration. Au plaisir de vous accueillir à nouveau lors d'un prochain séjour.

Thank you for your review. We hope to see you again in the near future!