4/10 – Schlecht
Josée B.
7. Jan. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Disappointment..
We stayed at the condo last November 2023 for 4 days. We were 6 adults and every couple had a condo at the Fontainebleau. Our other friends received their condo at our arrival around 1PM. We had to wait until 5:30 to check in. When we finaly got the keys and our luggage back, after loosing our first day, we went to the room and we found that the carpet (which takes up more than half of the living space) was all wet and left with a huge brown sport. The hole carpet was not clean at all and looks very old and covered of alot of stain. (We have photo to prove everything)
The bed was very uncomfortable as it was curving in the middle (looks like an old and very poor quality mattress). Also, the refrigerator was very noisy all day and night long.
We wrote to the manager during our stay. We asked for a discount for all these inconvenient that we encounters.
The manager said he would come back to us and he never did. He looks like he has some other condo but He doesn’t care about the tenant.
Better rent an other condo then this one…
Josée B.
Aufenthalt von 4 Nächten im November 2023
