Bravissimo St Clara Penthouse 1, 3-Zimmer-Wohnung, bei Plaça Independència

Dear Donna, Thank you very much for sharing your experience with us. We are truly sorry that some aspects of your stay were not as you expected. Regarding the check-in, we sincerely apologize that you could not enter the apartment earlier. Our standard check-in time is 4:00 PM, and earlier check-in depends on the time needed by our cleaning team to prepare and inspect the apartment after the previous guests. It is therefore not a matter of an additional fee, but simply of having enough time to ensure everything is ready for the next guests. As a courtesy, we offer the possibility of leaving luggage at our office, located just a 5-minute walk from the apartment. We are sorry this solution was not convenient for you, and also that you were not informed as soon as the apartment was ready. We are also very sorry for the inconvenience caused by the construction work in the building, as well as the unpleasant smell of cigarette smoke. We understand how uncomfortable this must have been. We are glad, however, that you enjoyed Girona and its magic. We hope to have the opportunity to welcome you again and give you a much better experience next time. Warm regards, Joan /Bravissimo