This property was well suited for us and the Northleach location was ideal for the hiking vacation we had planned. We enjoyed our vacation but had some issues to contend with.

On arrival, the house was cold and adjusting the wall thermostat had no effect. Since there were no directions in the Welcome booklet about this we called the manager. She told us there was an electronic controller in a closet that the cleaning staff leaves in standby mode even though guests are expected. Adjusting this hidden controller warmed the house nicely.

We also had some continuing issues with the hot water system. This unit heats the water over night but then doesn’t activate again until either the tank is depleted or its night timer is triggered. This caused us problems since, as hikers, we did not need hot water until we returned in the evening by which time the stored water had cooled off rather significantly. Since this was a newly installed system, this particular quirk was not diagnosed for several days. Fortunately, there is a backup system that can be activated. It is our understanding that information explaining this feature has been added to the Welcome booklet.

As just stated, this problem affected our stay for several days. While the management company (CHHM) continued to work with us, ultimately it was the owner of the property who needed to compensate us for our inconvenience. The owner did finally respond to us, but it took him six weeks to do so.

The lowered rating we gave this property is due to the property owner’s slow response to our situation.

We thoroughly enjoyed our Cotswold vacation despite these problems. The Old Chapel is really a wonderful property in a great location.