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8/10 – Gut
Nishan C., Flagstaff, AZ
14. Feb. 2024
Excellent location, property management company not so much
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
One of the best neighborhoods to stay in while visiting Purgatory. The location and on-demand shuttle service makes this neighborhood top our list in the past 4 years. This property is as advertised, well decorated and equipped with plenty of kitchen items and great bathroom products. However there was tons of hair all throughout the house (not sure if it was human or animal). The bathtub in the master bath had not been cleaned in some time and some minor repairs are needed (kitchen faucet leaks/shoots water everywhere when pulled out, hair dryer not working, outside furniture broken, etc). All pretty minor.I would have given this property a 4/5 or even a 4.5/out of 5 but the property management company was by far the worst I've experienced in nearly 80 stays between Air BnB and VRBO. 1. They utilize some sort of texting service that is either AI generated or 3rd party from another country (non English). 2. When you call the help number, you are greeted by someone that is less than happy to take your phone call. I don't want much from a host or host company- but basic information requests that should have been delineated in a pre-stay email should be happily answered- not met with rudeness. 3. There was no instructions on how the house should be left, no booklet, no communication via email or text. I had to ask for these and was provided an AI generated list via text an hour before checkout AFTER requesting. 4. Having a simple email with "need to know" information would have been helpful. The Durango Collective (VRC) are clearly more interested in their own branding than actually management. 5. The "live" or maybe "local" person didn't communicate with the "text AI bot" and questions weren't answered.Overall, I hope the ownership of the property can find a different property management company as the property was well suited our two families and the location is the absolute best.
Nishan C.
Aufenthalt von 3 Nächten im Februar 2024
