Sun & Comfort Maspalomas 2BR

Thank you very much for sharing your experience and for your kind words. We are delighted to hear that you enjoyed the location, the comfort of the apartment and its gardens, as well as the fully equipped kitchen. It is a pleasure for us to receive such positive feedback and to know that your stay was relaxing and convenient. We look forward to welcoming you again very soon!

Good afternoon. Regarding the points you mentioned, we would like to clarify that during the stay the only issue reported to us was the dishwasher, which was followed up and resolved within the established timeframes according to technical availability. Had we been notified of any of the other matters you mention, we would have acted immediately to resolve them; however, we were not given the opportunity to intervene during the stay. Additionally, please note that we do not have control over construction works or external factors outside the property. The apartment is prepared following defined standards for an independent stay, including the possibility to cook and manage daily needs comfortably. Any additional requirements can be handled by contacting the team, who are available to coordinate solutions within our policies.

Thank you for sharing such a detailed review. We’re glad to know that you appreciated the peaceful surroundings, the good WiFi connection, the proximity to the supermarket, and the overall equipment of the accommodation. Regarding the points you mentioned, we’d like to clarify the following: Our automated access system is designed to provide security and autonomy to all our guests. Whenever there’s any difficulty, guests can contact us, and we’re always happy to assist immediately. As for the amenities, everything included in the accommodation is accurately described in the listing, so we recommend reviewing the details before booking to ensure it meets your expectations. Regarding the bathroom supplies, we provide the basics for short stays, and our team is available to deliver additional items upon request. The mattresses are generously sized and medium-firm in quality, chosen to suit various sleep preferences, although we understand that comfort can be perceived differently by each guest. We are always available to resolve any needs during the stay as quickly and efficiently as possible. Thank you again for your feedback. It would be a pleasure to welcome you back if you choose to stay with us again.

¡Muchas gracias por tu reseña! Nos alegra saber que la ubicación y la limpieza estuvieron a la altura de tus expectativas. Esperamos volver a recibirte pronto.