4/10 – Mangelhaft
Maria P.
19. Juli 2025
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
All LIES. Not Family Friendly. Very unsafe.
So I was super excited to be at this location because everything is walking distance and we have a big family. But we encountered several issues. First of all, they did not specify anywhere that this was an apartment type situation. We had to climb several sets of stairs to get to our floor with kids and bags and strollers. Secondly, the floors were dusty and unclean. The half bathroom was super unsafe and the toilet almost tipped over. The kitchen and bathroom sinks literally drain super slow. Third, on the site it said “no kids allowed” but when I asked again, they claimed its a family friendly apartment and area which was a huge LIE definitely just to get our money. There’s a hookah/sisha lounge right under the apartment and the people partied literally until 5am every night. So why would you advertise its for families? Lastly, we came from overseas and the hospitality plays a huge part. Their furniture is super old which wasnt an issue. But one of couches was so old that the spring was sticking out. I noticed it the first day of check in but it wasn’t a huge problem. The day of check out he sent a message which stated “We would be happy to receive advice in order to improve our hospitality.” I was trying to be generous and mentioned it to the manager the day of check out for his awareness and instead of saying thank you no problem or anything along those lines, he tried to switch it up and basically started to blame us and say we broke the chair? Never again!
Maria P.
Aufenthalt von 2 Nächten im Juli 2025
