2/10 â UngenĂŒgend
Paul C.
24. Aug. 2023
VerbesserungswĂŒrdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Disappointing stay, fraught with problems.
Upon arrival, we were shown around the villa, only to find that the complex is shared with the owner's mother's own accommodation. This is not in the online description of the property. Having 5 young children staying with us, we were always worried about how the level of noise disturbing her.
During our stay, the local sewer burst, sending raw sewage flowing down the adjacent street. Three nights of noisy excavations ensued and the whole neighbourhood smelled really disgusting. We were concerned about the quality of our water during the excavations as it was yellow in colour.
Every time we used the dish washer, if flooded the floor in the kitchen. The owner sent for a plumber who somehow made the problem worse, meaning that we couldn't use the kitchen sink or dishwasher at all. When we complained, the owner became angry and blamed it on us blocking it with food waste which was an impossibility as the pipes were leaking well below the location of the sink. He also asked us to leave the property open when we needed to go out, risking our own valuables. The owner raised his voice in front of our children when we left, again making us out to be the problem.
To make things so much worse, the owner took 200 Euros from our deposit saying that we caused the damage to the property despite us having photos to prove that it was not our fault and that they were problems that he should have rectified with his own funds. We are still waiting for a refund from Vrbo/owner.
Paul C.
Aufenthalt von 7 NĂ€chten im Juli 2023
