Palazzo Cavalli - Oriente

We are very sorry to read this review, however please note all the problems were due to your lack in reading our messages and information provided. Yes, we are not a hotel and we do not have a reception desk with a person waiting for you 24/7, but still we are very well organised and all our clients manage to arrive and access very easily. We had sent you texts and emails starting 3 days before your arrival, asking for the information we needed to register your IDs, but you never replied. Yes we do use a web app to fulfill this, but our message also says very clearly "if you have any problem call us and we're here to help!". But again you ignored and we never heard from you. Then on the day of arrival you started calling us late at night because you wanted to access. You didn't provide documents, you didn't pay for city taxes, you didn't have a working phone where we could send you information. Not greeting guests in person doesn't mean low quality of service. Nowadays 90% of properties allow self check-in as this is a lot more convenient for the guest as they don't need to take a precise appointment and they are free to arrive whenever they want. But still, we would have had no problemmeeting you if this was your preference, if only we had heard from you prior to arrival! Of course we can't be there in 5 minutes if there is zero notice on when you arrive. We hope you still had a nice stay after the initial trouble