Luces III Wohnung in Madrid

Hello Jenny. Thank you for your feedback. We're truly sorry your experience with us was not optimal. Nevertheless, we'd like to correct some points. You picked up the keys at another location because we exceptionally allowed you to enter before check in time. At check in time our colleagues would've met you at the apartment. As for the A/C, as it was working when you checked in we had no reason to think otherwise. On the second day, you contacted us late at night because, as you explained, forgot to inform us about it. The following day, as soon as we received your request we send our Maintenance team who were able to fix it immediately. Unfortunately, our emergency team is allocated to emergencies regarding issues with leakages, accessing problems and such. Once again, we're sorry we were unable to provide you with a better experience. Great day!

Estimado Jose, Gracias por su valoración. Nos alegra que haya disfrutado del espacio y la ubicación del apartamento. Lamentamos los inconvenientes, tomamos nota de sus comentarios y los tendremos muy en cuenta para seguir mejorando. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia más satisfactoria.