2/10 – Ungenügend
Elliott L.
11. Juli 2025
Not as Advertised – Misleading Listing and Disappointing Stay
We booked this apartment based on the listing, but it was not as advertised. The location is not good, the unit was not clean, smelled strongly of mildew, and had visible mold on the bathroom ceilings and walls. The listing implies AC, but there is only one small unit that could not cool the apartment, and it flooded the living room, leaving the floor soaked and unsafe. There were no basic amenities like laundry soap, dishwasher soap, or even a small welcome pack, forcing us to buy cleaning supplies and essentials ourselves. The photos only show the best corner of the room, hiding the mildew, mold, and the overall poor condition of the space. The showers were unusable due to the black mold, and the constant dampness made it uncomfortable to be inside for even a few hours.We could not stay more than one night due to health and safety concerns for our family and had to spend more money to urgently find a place that was safe and clean. Despite multiple emails and calls to the property manager, we have not received any response or willingness to discuss these serious issues. We are filing a complaint with VRBO to seek a refund for the remaining nights, as this property is simply not livable. Extremely disappointing experience, and we would not recommend this property to anyone looking for a clean and safe place to stay in London. Travelers deserve transparency, and this was a clear case of a misleading listing that caused unnecessary stress and expense during our trip.




Elliott L.
Aufenthalt von 4 Nächten im Juli 2025