2/10 – Ungenügend
Brittany M.
24. Okt. 2023
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Only good thing was location
I absolutely cannot recommend this property to anyone. Check-in instructions are sent only after the cancellation window has passed, at which point we found out the keys need to be picked up at their office 10 min from the train station (30 min from the apt). Also, if you choose to have someone meet you at the apt to give you the keys it's an extra 19 Euros, and if you check-in after 6pm it's an extra 15 Euros. These additional costs need to be disclosed in the listing! The shower doors obviously were not scrubbed clean before our stay, the drain plate was loose & lifted out of place if you stepped on it (hazardous), there's nowhere to put your soap/shampoo except on the floor of the shower, & they installed a HUGE rainfall shower head in a teeny tiny shower so there's no way to avoid the water flow if you're trying to keep your hair dry. Awful design. Worst part of our stay was they took away the A/C remote and said we cannot use it "because of the weather." When I called Vrbo for help they contacted the host, who told Vrbo the same thing but offered a 15% refund of our stay. When I asked for a fan to help circulate the air they said they would bring one but never did. When the refund was finally processed 2 weeks later they only gave us 10%. We couldn't even crack a window or open the front door without mosquitos or cigarette smoke entering the apt. Throughout our stay and afterward our host never responded to my messages through Vrbo.
Brittany M.
Aufenthalt von 3 Nächten im Oktober 2023
