6/10 – Okay
Julie K.
24. Juni 2022
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
We didn't end up staying
The location of the property was great. The cleanliness of the property was not. The perimeter of the carpet (where the carpet met the walls) was really dirty/black and there were several stains on the carpet. In addition, there was a full vacuum cleaner left in the middle of the living area, as well as what appeared to be stains or something spilled on the kitchen floor. I was surprised to see the dirt/stains since we had a long list of rules we needed to agree to when we reserved the property, and one was that we would not wear shoes and be careful of the carpeting. We immediately notified the owner as we did not want to be blamed for the state of the carpet and he said that the dirty areas on the carpet were the result of the cleaning solutions used and/or the glue used to lay the carpet interacting with the wood floors underneath. He offered to have the unit cleaned again, however we found other accommodations as the carpeting in the unit appeared to need a really deep cleaning and we really just needed to have a place to stay that was clean and not going to exacerbate my partner's allergies. The owner gave us a partial refund, but we did end up paying for the majority of the reserved time, even though we didn't stay there.
As I said, the location was great and the owner did try to be helpful. The unit was not bad, but given the price, we expected it be be cleaner without dirty/damaged to the floors and carpeting.
Julie K.
Aufenthalt von 7 Nächten im Juni 2022