4/10 – Schlecht
Arnela C.
9. Juli 2023
Gut: Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
I had an awful experience with the website and paying for everything
This apartment is next to the beach. However, we had a lot of problems here.
Additional Charges:
When we first got here, we did not see on the website about having to pay separately for valet and resort fees. Also, as a consumer, you have to pay separately, whether you want the services or not. This was not on the website that we paid the apartment on, we informed the host of this and sent the link to show us where it stated the extra charge. We got nothing back.
Elevator/air-conditioning:
There was approx. 40 floors in the building and not enough elevators to accommodate. You would be left waiting hours to get the next elevator because they would usually stay packed. So, you would be running behind basically everywhere you went and taking the stairs would be dangerous when carrying large items with you.
Toilet paper/towels/shampoo bottles:
There is also a separate cleaning company for shampoo, toilet paper, and towels. There was only a few of those items when you get into the apartment; however, that is all you get. You also have to pay extra if you even want toilet paper and other toiletries. After we asked the host, we barely got a couple rolls of toilet paper and a scant amount of necessities for the week that we stayed.
Overall, the place was nice and next to the beach. However, not worth all the money you have to spend just to vacation. The consumer has to pay extra for pretty much everything. As a consumer, we felt blindsided.
Arnela C.
Aufenthalt von 7 Nächten im Juni 2023
