London mansion house, impeccable design, huge garden, close to the tennis

Thank you for being great guests. Welcome back any time.

Jennifer and her family were the perfect guests. Very respectful and excellent at communicating. Welcome back any time.

It is always so difficult when guests accidentally damage a property. When you have a large number of guests (7) staying in a home, particularly with young children, there are sometimes damages that guests might not notice e.g. like playdoh ground in to the carpet, stains on sofas and sticky sweets stuck behind sofa cushions. I understand it is upsetting when the resulting cost for damages need to be covered. The costs had nothing to do with the number of guests (children or otherwise) and were transparently broken down in detail, and the cleaning company provided so that the guest could check and verify the costs themselves. Sadly getting permanent stains off a natural stone bath is expensive. Guests were not charged for all the marks left on newly painted bedroom walls. We have not made any accusation of defrauding at all, and we are saddened by the guests’ accusatory response to the damages their party caused in our family home. We are an honest, open family and have been VRBO hosts for 10 years and never experienced anything like this. Out of good will, I did not leave a review of the guest.