4/10 â Mangelhaft
Roy L.
13. Juni 2023
Gut: Check-in und Lage
VerbesserungswĂŒrdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Pictures not representative of villaâs condition
Definitely not worth the price we paid - it is clear there is no cleaning and maintenance done to maintain this villa.
When we first checked in Karim was there to greet us and the process was easy. Once he left we started noticing the condition of the Villa;
- 4th bedroom/bathroom: attached to the kitchen however its bathroom had a mold smell so bad that was impossible to use this room. The smell would permeate throughout the whole bottom floor. We were 9 people with only 3 rooms to share.
- Floors: absolutely filthy. It was very apparent they had not been dusted or cleaned after the last occupants (if that). After multiple back and forths with Karim requesting someone to please clean the floors, as we were travelling with 2 children and an infant and couldnât put them down on the floor, he kept saying he couldnât get in touch with a cleaning lady and generic answers about the history of the Villa which does not justify the condition that it is in and the lack of cleanliness. We were left on our own. We even attempted to clean them ourselves but the cleaning closet had the same moldy smell and all cleaning supplies were dirty and moldy. We ended up not putting our kids onto the floor and having them basically in our arms for the whole week.
- Pool: water was foggy and not clean until the pool guy came 4 days into our trip to clean it.
Had I known all this before hand, I would not have reserved this villa. I deserve a refund!
Roy L.
Aufenthalt von 7 NĂ€chten im Juni 2023
