6/10 – Okay
Julieanne P.
27. Feb. 2023
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
A mix of good and not so good.
The good: great location as it's right on the seafront. It's a clean property and has a nice contemporary feel. The flat has most of the things you need, except those listed below.
The not so good: communication with owner poor. Never responded to an initial query prior to booking about late checkout, then didn't respond at all during booking. Got an email after we returned home that they were on holiday and missed our messages (both text and via Vrbo). This is a business and if you are going away, you need to arrange someone else to deal with any queries.
The listing doesn't mention stairs at all. We assumed 1 flight of stairs and were prepared for that (one of us has mobility issues), but from the carpark it's 3 flights, and 2 from street. If we had of known this we wouldn't have booked the property. Our bad for not checking, but given the lack of response to messages, and the fact that it isn't listed that you have to climb 3 flights of stairs, this is a big fail.
There is a full sized dishwasher (yay), but unbelievably, not enough cutlery and crockery. There were only 3 or 4 of each item. So we had to keep washing everything in order to use it again. But, they also didn't have any tea towels or hand towels. We had to use some paper towel that was there, but it's hardly satisfactory and wasteful.
The listing says the property is for 4 people. But whilst it was enough room for two, we couldn't see how you could fit 4 people in without being totally on top of each other.
It was a nice enough place, but I think the listing should be more honest about stairs and add more culterly/crockery, at least. And the owner needs to be more responsive to queries and have someone else who can respond when they are away.
Julieanne P.
Aufenthalt von 5 Nächten im Februar 2023
