Beschreibung

Dear James, thank you for your feedback. We are glad to hear that you had a great stay at our house. It is our top priority to ensure that our guests have the best experience in our accommodation, and your feedback helps us promote it.

Dear Patrick, thank you for your great feedback! We’re glad to hear that the accommodation met your expectations. We would love to host you again in the future.

Dear Shaun, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our house. We hope to welcome you back in the future for another amazing stay!

Dear Hollis, thank you for the wonderful feedback! We're so glad you enjoyed your stay at our house. It is our top priority to ensure our guests have a wonderful experience in our accommodation.

Dear Jack, thank you for your fantastic review! We're delighted to hear that you found the house clean and beautiful. We would love to host you again in the future.

Dear Zelia, thank you for your kind words. We are glad to hear that you enjoyed the quietness of our house and the beautiful views of the ocean and mountains. We would love to host you again in the future!

Hello, Eric! Thank you so much for your positive feedback! We are delighted that you enjoyed our stay at our house. We would be more than happy to welcome you again in the future.

We’re sorry to hear that your stay did not meet your expectations and appreciate your feedback. While we regret that you decided to leave after just one night, we would like to address your concerns. Many of the issues you mentioned, such as the plastic on the fireplace, the waterfall, and the outdoor loveseat, could have been resolved quickly if we had been given the chance. We know that we should have corrected it before you arrived and we sincerely apologised about that, but unfortunately you did not gave us a chance to correct our mistake. For example, the fireplace issue was a misunderstanding from our team, and the plastic could have been removed within minutes. The waterfall was affected by unusually dry weather in August, limiting its water flow, but it was otherwise functional. Regarding the dishwasher and dishes, we sincerely apologize for the inconvenience. Our team has since inspected and cleaned all the dishes to ensure this does not happen again. The outdoor loveseat has also been repaired, and the issue with the linens has been noted for improvement, though we assure you they were clean and hygienic. We understand your concerns about the humidity and mold in the rooms. This has been addressed, but living on an island with high humidity can sometimes lead to these issues despite regular cleaning. So it's not a cleaning problem, since we cleaned the house and we assure you it was not like this after the cleaning, but it's a consequence of the island's climate. We wish you had allowed us the opportunity to address these matters during your stay, as they could have been resolved quickly. Unfortunately, as we were not given the chance to assist or even check the problems while you were still at the house to evaluate the issues, we could not provide a refund. Thank you for your feedback, and we hope for an opportunity to provide a better experience in the future.

Dear Stephanie, thank you for your kind words! We are delighted to hear that you enjoyed your stay at our house. We would love to welcome you again in the future.

Dear Amy, thank you very much for your review! We are glad you enjoyed the accommodation and we would love to host you again :)