8/10 – Gut
Gina B.
19. Jan. 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Family Holiday in Tuscany
Overall, Il Conte Farmhouse was lovely and well-suited for our family (my wife, our two young adult sons, their friend, and myself) for our holiday vacation. The owners, Mariza and Fabio, and their daughters made use feel very welcome. Their hospitality is legendary. They brought over a local Prosecco for New Year's Eve and a homemade apricot tart to enjoy. Mariza took the time to explain how to work the hot tub and the washer/dryer all-in-one! They were very helpful in making reservations for dinners for our family and an an amazing dinner for just my wife and myself.
This villa is managed by a third party, Lucca Apartments & Villas. Our criticism is for the third party management company only--not the house itself or the owners. Unfortunately, Loredona, the house manager, did not speak English well. We arrived at a meeting point near the home in our rented car. Loredana rushed off to the house and promptly lost us. Although, our 19 year old son was able to keep up with her! The home is located off an unmarked, unpaved dirt road, and after trying to find the house for over 30 minutes, we gave up. Eventually, our son circled back to lead us to the house. It is important to rent an all wheel drive.
Loredona, the house manager, would only communicate with us via WhatsApp messages. The lack of communication with Loredana made things uncomfortable initially between us and the owners as she did not communicate the cost of services or understand the questions or requests that my wife had. Simple questions such as where is the grocery store and is it open on New Year's Eve (very close and yes). It was an unnecessarily stressful start to our family week--in fact, we were on a day trip to Pisa and Loredana was texting us non-stop about a dinner scheduled for later in the week, when we had sent numerous emails (how we were told to communicate to Loredana initially) regarding the dinner that went unanswered the previous week--we assumed since she did not respond that she could not find a chef. Surprise! We had a chef for a formal dinner scheduled the following day that although was lovely, was not what we planned. Again, the owners were gracious and accommodating. We gave Il Conte Farmhouse 4 stars because the hospitality of the owners far outweighed the lack of communication on the part of Lucca Apartments & Villas and their employees.
Gina B.
Aufenthalt von 7 Nächten im Dezember 2022