Baumkronen bei den Wasserfällen - 3-Zimmer-Duplex, Spaziergang nach Ambleside

Dear Collette, Thank you for reviewing your recent stay at Tree Tops at The Falls. As the agent who personally liaised with you regarding the boiler issue and delivered the electric heaters, I appreciate you taking the time to share your feedback. We manage all guest communications and maintenance issues on behalf of the owner to ensure a clear, efficient resolution process. Regarding your request for a partial refund, as confirmed in our previous communications, we made an offer of compensation, authorised by the owners, which you accepted. The payment was processed on the same day. While we are always disappointed when an unexpected issue like this occurs, our primary goal was to resolve the matter and restore your comfort as quickly as possible. I apologise if you felt my frequent communication during the repair process was not sufficient. We are pleased that, despite the unexpected inconvenience, you enjoyed the property's great location and comfort. We look forward to hosting you again when everything is running perfectly.