4/10 – Schlecht
Joao P.
24. Aug. 2021
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Not " Feels Like Home" Experience
Unfortunately our experience with this apt. rental was not good! We have been renting places in Santa Luzia for the past 7 years and this one was by far the worst one (and the most expensive...) .
- The check in was delayed 2.5 hours from the check in time due to late cleaning.
- Only one key given for 4 people (3 adults)
- The apt. did not have hair dryer. Had to insist to get one.
- The apt. did not have a basic trash can in the bathroom. It took 3 days to get one.
- For the entire stay we could not have the remote control /key to access the garage
- There is no single mirror in the apt. besides the bathroom one.
- The internet service was cut off on the fourth day of our stay. Had to call for the management to pay and reconnect the service
- The Apt. advertises a pool but we had to insist to have some pool chairs (apparently each apt. had their own but ours...)
- all the kitchen plates / pots / utensiles were very old
- Furniture very old. Some pieces of furniture were falling apart (tried to open the drawer of the night stand and it felt apart....)
- The apt. had no AC
- No place to hang towels....
Overall, it seemed like someone just put together a bunch of assorted old furniture and appliances in the apt so that it could be rented. I just expected Vrbo to do a better quality control job...
