Mayor Suite 1 by FeelFree Rentals

Thank you for your feedback, John! We’re sorry to hear that the check-in process was frustrating for you. We're glad to hear that FeelFree Rentals staff was able to assist you promptly over the phone, we’ll review the process to ensure it’s as smooth as possible for future guests. We appreciate your understanding and hope to welcome you again soon! FeelFree team

Dear Patricia, Thank you very much for sharing with us your experience. We are very sorry the apartment didn't meet your expectations. As we announce, the apartment is located right in the Old Town. Please see below what we indicate for these apartments on our site: Home truths Located on the first floor. Located in the area of bars/pubs and restaurants in the heart of the Old Town. Moreover, during your stay San Sebastian's big week was taking place, so during this time there are activities day and night. This apartment doesn't have air conditioning, as we advertised. These apartments have funs, and we also give the possibility to rent a portable A/C. We offered you a gesture in a future reservation as we didn't want you to leave with a bad impression of San Sebastian, or our service. This is the neighborhood you rented, the unit is as we advertise, but we try to give a good experience to all our clients. It is a pity this time wasn't that way, so we expect you to visit us again and contact us to help you choosing an apartment according to your needs. Thank you very much again for your comments. Best regards FeelFree Team