Luxusvilla am Seeufer ~ Lazy River ~ RIESIGER POOL ~ Kajaks ~ 2Mi nach DEZA

John, thank you for the kind review. We hope you come back and visit!

Thank you for your review. We appreciate your feedback and would like to clarify a few points regarding your stay. We noticed you didn’t mention the temperature of your unit. 72°F isn’t freezing. Studies show that most people keep their thermostats below 70°F overnight in the winter. Our homes at the resort are set to 68°F when they are empty which is typically comfortable for most guests. When you arrived, and turned it up, it got up to 72°F within just a few hours. While we understand everyone has different preferences, guests find that 68-72°F is not too cold, and space heaters are usually not necessary at that temperature. We also wanted to mention that when the manager informed you that more space heaters were unavailable, he was providing the last of our stock, as it's rarely required by other guests. Also, our manager had to enter your unit several times to bring them in, get extension cords, etc. also added to the colder temp because of the door being opened multiple times. We feel that our manager went above and beyond to try to assist you from 2am – 4am, with something that was not an issue with other guests on the resort that night, even though the temperature of their units was right around the same as yours. Regarding the mattresses, we have not had this complaint before. We've receive very positive feedback on the comfort of our beds, and many guests call to ask how they can order a mattress like ours for their home. One of our recent guests left a review saying, “The beds were also uniquely comfortable and high-quality for a rental unit.” All of our amenities, except the pool and boats, are open and able to be used year-round. We had reviews from other guests that visited the same dates as you, that said how much their kids enjoyed the amenities and playground. It’s unfortunate that it was too cold outside for you, but that is beyond our control. Yes, all the hot tubs are outside as they should be. Regarding the drive to Silver Dollar City, we are located only 2 miles away, and we’re curious if there was any delay during your drive, perhaps due to traffic or an accident? And last, all of our units have coffee filters. We let our guests know it may be a good idea to bring some because sometimes the previous guests accidentally pack them up and take them. We hope you enjoyed some of the other items provided like paper towels, toilet paper, laundry detergent, trash bags, dish soap, hand soap, body wash, shampoo and conditioner.

Jessica, thank you for the review! We are glad you enjoyed your stay. Please visit again soon.

Thank you for staying with us, Devon! We love hearing you had a great experience at our resort. Your group is welcome back anytime!

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We'd love to have you back again!

Thank you for your review and for choosing our home. We're happy that you enjoyed your stay and we're looking forward to hopefully having you again as a guest in our home.

Thanks for staying at our resort!

Thanks for being our guests, Phil!

Thank you Jason for the 5-star review! We hope to see you again soon!