Verifizierte Bewertung
2/10 â UngenĂŒgend
Billy-Joe
12. Juli 2019
Gut: Komfort des Zimmers
VerbesserungswĂŒrdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not as described, beware
This was not the trip my family and I had expected.
Most notable points are - apartment was advertised as being in old town and very central, it wasnât and was 20 mins out of town. Itâs on a steep hill so really isnât suitable for anyone who doesnât like a hike. Whatâs more I had emailed the management company before to confirm the address and they stayed silent. I spoke personally with the agent and they said they were aware of this but seemingly are happy for it to continue.
WE were given a lesser apartment on arrival, we didnât accept this and had to come back many hours later whilst they got things sorted. Unfortunately the shower wasnât working correctly and wasnât fixed despite a number of requests. The drains were blocked and so it just filled up the base.
The cleaning wasnât great the floors werenât cleaned and we had to clean it our self with kitchen roll. We had a baby and she just got filthy every time she was on the floor. There wasnât any cleaning products so we did the best we could.
On the only plus side the apartment was a good spec with nice views and a great terrace outside.
Having raised these issues to the management company they were very dismissive and whilst admitted the issue and were sorry, offered no foe of concession for the incorrect location details. I requested a 1 night reimbursement across a 4 days stay and just received abuse.
Iâd you donât mind a walk up and down the hill this place is nice, just not itâs not in the centre.
Billy-Joe
Aufenthalt von 4 NĂ€chten im Juli 2019