Meeresbrise

Thank you for your fantastic review and for recommending us to your friends—there’s no greater compliment! We’re thrilled to hear you had a great stay, and we’re excited to welcome your friends to a DiJones Holidays experience soon.

Hi Maureen, Thank you for your review. We take your review seriously and we would like to know more about your experience. We would appreciate it if you could reach out to us at feedback@dijones.com.au about your experience.

Hi Julie, Thank you for your message and for outlining your concerns in detail. We are very sorry that you were disappointed with your stay, and we understand how the issues you’ve described—particularly the toilet malfunction and the delay in repairs—would have had a significant impact on your comfort. With regard to the access, outdoor space, and amenities, these aspects are outlined in the property listing. That said, we recognise that individual expectations and practical experiences can differ, and your feedback has been noted for future review. The toilet issue was first reported to us late on Saturday afternoon. Not relating to costs but having a preferred trade and due to limited trade availability over the weekend, and with your approval (as there was another working toilet within the property), a plumber was scheduled to attend on Monday. Unfortunately, that preferred tradesperson became unavailable, so an alternative plumber was arranged and attended later the same day to resolve the issue. We regret the inconvenience experienced during this period. As previously communicated, a compensation payment was approved in recognition of the inconvenience caused. While we understand and respect your decision not to stay at this property again, please be assured that your feedback has been taken seriously and shared internally, as well as with the property owner, for review and improvement. Thank you for bringing these matters to our attention.