2/10 – Ungenügend
Patsy H.
23. Juli 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Disappointing Experience- Proceed with Caution
Future guests should document the condition of this property—including every item—upon arrival and departure to protect themselves. After our stay, Craig accused us of leaving a hole in a bedroom wall. This was surprising, as we hadn’t utilized the part of the room where he indicated the damage was. When asked for clarification, Craig simply said his cleaner noticed it and hadn’t seen it previously—therefore, it must have been us so we would be charged. He was unable to provide any proof the damage didn’t exist before our arrival. The cleaning was not thorough, as we found wet towels/face cloths under the bathroom sink, along with opened snacks in the pantry. Later, Craig accused us of taking beach towels, again based solely on the cleaner’s word. No further explanation—just another charge. Unfortunately, we hadn’t photographed the towel bin and regret that. Whether the damage or missing items were caused by prior guests or the cleaner we don’t know. But we were left without recourse—just a photo of damage we never saw. Communication was disorganized—he sent outdated check-in info (eg. old gate code) and texted a day early to confirm checkout, despite our reservation having another night. We’re unsure if he had anyone access the property prematurely. The location is nice, with lake views, but there are similar properties hosted more professionally. Sadly, what should’ve been a special mother-daughter trip turned stressful due to poor communication and unfair charges
Patsy H.
Aufenthalt von 3 Nächten im Juli 2025
