Neu im Angebot! Luxushaus mit Privatpool in North Myrtle Beach! $300 GRATIS Aktivitäten täglich

Thank you for staying with us! We’re so glad to hear that the home worked well for your group, that you enjoyed the pool and found the beds comfortable, and most importantly, that you had a wonderful week. We also appreciate you noting that our team was friendly, easy to reach and responded quickly whenever you contacted us. With a home of this size that accommodates large groups throughout a busy summer season, occasional maintenance or replacement needs can arise, and we make every effort to address anything reported to us as quickly as possible. While shower caddies or shelving are not amenities provided in every bathroom, we appreciate the suggestion. We have also shared your comments regarding the living room furnishings and pillows with the property owner for consideration. Thank you again for choosing to stay with us!

We’re so glad to hear you enjoyed your stay and found the home to be comfortable! Unfortunately, the dryer stopped working during your visit, which was unexpected and out of our control. We want future guests to know that the appliance has already been replaced and is in full working order. We appreciate your feedback and hope to welcome you back again soon!

Thank you for taking the time to share your feedback! We're glad you enjoyed the home's convenient location, spacious accommodations, and private pool, and we appreciate your kind words about our team and the pool service staff. The private pool is professionally serviced twice weekly on a regular schedule. As with any outdoor pool, particularly one surrounded by trees, leaves, insects, and other debris can accumulate between cleanings, sometimes even shortly after service. For this reason, we provide a pool skimmer so guests can easily remove any debris between scheduled visits. We appreciate you bringing the damaged skimmer net to our attention so it can be replaced. We also appreciate your feedback regarding the outdoor bathroom and grill, which we will address with our cleaning team. Golf carts are not included with this rental, and all included amenities are outlined in the property listing. We're happy we could accommodate your late checkout and that you enjoyed your girls' getaway. Thank you again for staying with us!

Thank you for your review. We’re disappointed to hear that you felt aspects of the home fell short, especially since no concerns were reported during your stay. We take maintenance seriously and rely on real-time feedback to address issues promptly and ensure each guest has a great experience. We’re proud of the consistent positive reviews from other guests, but we’re always open to constructive feedback and would have appreciated the opportunity to address any concerns while you were here.

Thank you for your feedback, and we’re truly sorry to hear about the dishes and food left in the sink upon arrival — that’s absolutely not up to our standards, and we’ve addressed it with our team. We did offer to send someone over immediately to correct it, and while we appreciate you taking care of it yourselves, we always want our guests to know we’re happy to help in the moment if anything is missed. As for the light switches — you're right, there are a lot! Unfortunately, the layout was designed by the builder and isn't something we can easily modify, but we’ll certainly look into labeling options to help future guests navigate them more easily. The water heater and patio bricks haven’t been brought up by other guests, but we’ll have our maintenance team take a look just to be safe. We’re glad to hear you enjoyed the home overall and hope the spacious layout made for a comfortable stay!

We’re very sorry for the inconvenience this guest experienced — and appreciate the opportunity to clarify a few important details for future guests. The contractors who briefly visited the property were not scheduled or authorized by our company; they were arranged directly by the property owner without our knowledge. As soon as we learned of this, we reached out to the guest, apologized immediately, and relocated her to a premium resort property — complete with multiple pools and expanded amenities — to ensure her comfort and privacy. The property does receive professional pest control on a recurring schedule. Because this home sits directly on a lake, occasional palmetto bugs (which are common in South Carolina) can appear, and this is noted in our rental agreement. That said, our maintenance team inspected the home immediately after the guest’s departure and found no signs of infestation. Our team responded promptly at every step and took proactive action to resolve each concern, including an upgrade well beyond the original reservation. We’re disappointed that this is how the experience was represented, but we remain committed to providing responsive, transparent service to all guests.