2/10 – Ungenügend
Bay B.
16. Apr. 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Unfair Charges and Poor Management
I recently celebrated my wedding at Nirvanna at Lake Anna, and while the venue itself was beautiful, the overall experience was far from great. The owner and management were incredibly disappointing. They charged me an "event fee" of 1000, which seemed excessive for what was provided. The place was supposed to be cleaned and ready for us, but when we arrived, the outdoor area was a disaster. My husband and a friend had to spend time spraying water, blowing leaves, and cleaning up the mess themselves. On top of that, there was a terrible odor outside due to trash not being taken out for who knows how long. We even had to spend additional money on cleaning the backyard and removing the terrible odor, which took us about 3 hours.I called the owner, who admitted that the trash hadn't been removed. Despite this, they still tried to charge me an additional 1500 for absolutely nothing. They claimed we had damaged the dining table and door, which was completely false. We hadn't done any harm to anything. When we left, we made sure the place was spotless, with no dishes left and everything in order, yet they still tried to accuse us of things we didn't do. Thankfully, Vrbo was able to cancel these unjust charges because there was no proof to back them up.Overall, I would not recommend this place to anyone. Please be cautious if you decide to book here!
Bay B.
Aufenthalt von 2 Nächten im April 2025
