I can’t even begin to explain what an upsetting expierence my family and I had with this booking. My spouse and I drove from Colorado to meet up with my family who drove from Chicago to stay at this location. The host confirmed that an early check in at 2 PM would be fine. However, when 2 PM hit he was completely unresponsive in providing details to get in. We waited several hours and tried calling again. At this point, we still had no information on how to get in. I spent 3+ hours on the phone with VRBO saying they could not get in touch with our host and they confirmed “we were stranded.” Come 7 PM we finally heard from the host that this place had been double booked and another family from another rental company was using the space. We then had to search all over for a new place to stay. VRBO said they would only pay for one hotel room for my family - even though we had three dogs, 6 people and a baby. We ended up leaving Galena and had to drive back to Chicago after packing up everything for our weekend. Very upsetting.