Resort-style living in Melbourne's Inner North

Thanks so much. It was a pleasure having you. Please visit again.

We're delighted to hear that you found the property wonderful overall. We noticed your four-star rating, which is a first for us after hosting hundreds of guests who had 5 star experiences. Your comments about the pillows caught our attention, as many of our previous guests have enjoyed the comfort of our beds and the variety of high quality pillow options available in each room. We strive to accommodate different preferences and offer additional pillows in the linen cupboard for guests’ convenience. We wondered if any discomfort you experienced may have been influenced more by the party items left at the property, rather than the pillows. If our inability to adjust rates at your request based on your reduced group size affected your satisfaction, we genuinely appreciate your understanding. Our rates reflect the entire accommodation for a luxury experience. We had hoped that the early check-in and late check-out we provided would enhance your stay. We sincerely hope your next trip aligns more closely with your budget and expectations. Wishing you all the best in your future travels.

Thanks so much Kym. You were wonderful guests and we were so happy to have you stay. Thanks so much for choosing The Palm.