We only had one issue w/ the property, but it was a MASSIVE one and totally changed and ruined our group's vacation together, we were split up as a result, & not able to all stay at the property as a result.
The Prop Mgmt Company had the Property listed on VRBO for multiple months as a 4BR when it is not a 4BR, it is a 3BR. In addition, there were also other multiple omissions & failures in the listing details as well. During our ruined stay, the Prop Mgmt Company sidestepped responsibility, nobody took ownership or action to make an adjustment to our $ - just 'passing the buck'- and they also failed to follow up or respond in any way to us on the Monday after the wknd despite us being told in writing that they would. After 4 days and many hours on phone and email w/ VRBO & the Prop Mgmt Company during our vacation wknd, with no real action to make things right by agreeing to discuss a partial refund, the Prop Mgmt company then turned around & accused us of "threatening" them in an email, when in fact due to their failures, not ours, we simply just informed them in writing what actions we would be forced to take if they were unwilling to discuss a partial refund arrangement for their listing errors. It's sad that our group as of today is left with no other option than to proceed w/formally reporting the Property to the City Of Breckenridge, and filing a Small Claims Lawsuit in Summit County Court against the Property Management Company and VRBO for a partial refund.