Michigan-Haus am See mit Terrasse & Feuerstelle!

Thank you for such kind words! We're so glad the location worked out perfectly for your stay and that you enjoyed your time with us. It means a lot to hear feedback like this, and we hope it made for a truly 5-star experience.

Homeowner's Response: "Hi Stacie, thank you for the honest feedback and for letting us know where improvement is needed."

Owner's response: "Gloria, We work hard to provide a comfortable place for our guests to stay, and we're disappointed if this wasn't the one for you. - We contacted you when we realized we were cutting it close to getting everything ready on time, we're sorry for the inconvenience. The person we had doing the cleaning quit at the last minute and my wife had to take care of things herself. She did her best in the time allowed between bookings. - We sent you the information about the floor it could have been taken care of by you it was a simple connection that came undone. When you described it as an active leak, that was incorrect. We did get a plumber out as early as we could. This was taken care of by the plumber and my wife left just before you go there and there was no water on the floor. - We do not list easy access to the lake for dogs while it would be nice, is not something that needs to be fixed. - We don't understand the dock issue. The only thing I can guess is that it came away from the main dock, but the way it is supported would make that unlikely, though it is not out of the realm of possibility. In many years of service, I have not seen the dock behave like that, but it can always be better secured. We are glad no one got hurt. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."

Hello Jill,Thank you for reaching out to the Reviews Team. My name is Ibrahim, I’m here to help! I appreciate you reaching out regarding the recent review from Marty. I completely understand your frustration regarding the review left, and I am happy to help. I've crafted a response based on your feedback below:Hi Marty, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address your concerns. The homeowner would like to share the following:- Regarding the dock and boat lift, we apologize for the inconvenience. The dock was not installed because our installer was behind schedule this spring. It is currently not in use and is stored on the side of the yard; we do not believe it blocks the lake view.- A partial refund was processed after your stay, although it may not have been received at the time the review was left.- The lawn was cut for the first time this season during your visit and is now on a recurring maintenance schedule.Thanks for visiting our property!