2/10 – Ungenügend
Candice S.
31. Dez. 2020
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
AVOID AT ALL COSTS - DANGEROUS
"COVID-19 isn't real, you can take your mask off!" That was the first interaction with the owner of this property and it went downhill from there.
We planned to stay the entire month of October. In Sept. 2020, a hurricane hit weeks before our arrival and we were assured the property was 100% ready (it was not) the internet line was down and new routers needed to be installed. This was a big deal, as we communicated with the owner previously we would be doing work and virtual schooling from the house.
During our stay, a category 2 hurricane hit. The home was not properly secured by the owner, my family cleaned up for 3 hours the next day, the house was left without power for a total of 9 days. After the first 2 days, the owner said, "Sorry, it's the power company, I have no idea when they are coming to fix it." Out of safety concerns for our family (rainwater pouring out of the light switches, no running water, power & internet lines down...) we left the flooded property. We documented everything, as of 12.16.20, the owner has refused to give us a partial refund for those 9 days, saying VRBO's fees are too high for him. Obviously, that has nothing to do with our comically horrific stay.
We are low maintenance people (we said nothing about the mold on the dishes and half used soap bars) but we legitimately feared for our safety.
We are not perfect, while cleaning up after ants IN the microwave (obviously), 2 Target plastic serving trays hit the ground and the handle broke. I set them out on a shelf to notify the owner and completely forgot.
The property has a great pool - plus - scorpions, ants, geckos and cockroaches in the kitchen.
The home is huge - and - the AC only works in three bedrooms and you will be charged an additional daily AC fee upon arrival after your $500 USD cash damage deposit.
The house has an additional refrigerator! Which we discovered is next to his fish freezer-that died in 90* heat, it took the owner 2 days to remove the rotting fish from the laundry room.
It's in a secure neighborhood - but if the owner refused to pay the security guard that month, you can't leave out of the gate (it happened).
Post hurricane I was expecting a professional response to serious safety issues from the owner, VRBO and the owner's girlfriend who helps with the property (seeing how she's a realtor in the area) but unfortunately, that didn't happen.
I'm out thousands of dollars, you don't have to be.
Candice S.
Aufenthalt von 29 Nächten im Oktober 2020
