Ferienhaus am Wasser am Buckeye Lake mit Whirlpool

From the owner: “Thank you for your feedback. We’re sorry parts of your stay did not meet expectations. The home and hot tub are cleaned and inspected prior to guest arrivals, and we appreciate you bringing these concerns to our attention. We also understand the importance of responsive communication during a stay and always encourage guests to reach out so we can help address any concerns as quickly as possible. Thank you again for your feedback as we continue working to provide a comfortable and enjoyable experience for future travelers.”

The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:-Regarding the concerns you mentioned, we will review our cleaning procedures to address any issues with items left behind. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home.-The yard does have some grass, but the dock does take up a significant portion of the space as shown in the listing photos.-As for the kitchen supplies, we provide dishware for more than 10 guests, though we don’t supply paper plates. We will take a look at our inventory to ensure we have plenty of dishware and utensils for future guests.-We’re happy we could offer you an early check-in as our goal is always to provide a comfortable and enjoyable stay.Thanks for taking the time to leave your review.