4/10 – Schlecht
Bliss B.
17. Sept. 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Beware - Safety issue
There are two parts to this review.
1. The actual building and complex and location of the unit was amazing. Very nice area and very quiet. That part was pleasant.
2. The second part which involved the actual unit and property management and communication … which was s***. When we got on the island, we called our guest contact because the email that was sent to us to check in told us to pick up our key. When we arrived at the destination outlined in the email, the place was closed. We called the guest contact and he didn’t even have our reservation in his calendar and had to look it up. During this time we had to wait for him to call us back to give us the code to get in. Then the place was dusty all over and the mattress pad had dead skin and bugs all over it. I always check the beds for bugs anywhere I go. I had to wash all the bedding and clean the entire unit before I could get settled in.
NOW THE BIG ISSUE… THE MANAGEMENT OF THE UNIT DID NOT TELL A CONTRACTOR WHO HAD WORK TO DO ON THE UNIT WE WERE THERE AND HE OPENED THE DOOR ON US WHILE MY HUSBAND WAS IN THE THE BATHROOM WITH THE DOOR OPEN GETTING READY. Told the guest contact and nothing was done and I reached out to evolve who is managing the property and havent heard back. This is a huge safety issue when someone can just go in to where you are staying because there was no communication that someone was there.
I would not recommend renting this unit. The complex has other units available.
Bliss B.
Aufenthalt von 4 Nächten im September 2023
