2/10 – Ungenügend
Marci P.
4. Jan. 2024
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Christmas 2023
The property from the outside is great. Pictures were accurate. Pictures featured website on inside of house not so accurate. The house was extremely dirty on the inside and unkept. There was a sign on the oven that said it was out and would be replaced the following week. Not a good way to start the holiday. I called the property manager and insisted that an oven be delivered and I should have been informed prior to my coming so I could have canceled the reservation. He said I could cook in the “air fryer “. Can you imagine cooking Christmas dinner in an air fryer? After a back and forth about the oven, he agreed to bring one to the house the next morning. It was delivered that night. The bathrooms were filthy. Feces on the toilet seat downstairs. My sisters(thank God for them) had to clean. When pointed out to the property manager, he blamed the Spanish cleaning lady. Because our family rent vacation homes for gatherings we are quite familiar with the process of how a property should be when you get there. The bedding was stained and looked slept in. Once again, we had our own, but headed out and purchased additional bedding, towels and cleaning supplies. There was opened used bars of soap with hair still in the bathroom soap holders. We refused to use any of the pots, pans and utensils. We went and purchased are own supplies. This property was very disappointing and I won’t rent it again. It has the potential to be a great rental, but it has to be better maintained.
Marci P.
Aufenthalt von 6 Nächten im Dezember 2023
