Chalet de Grande Digue, ruhiges Küstencottage nahe dem Strand

Hi Laura, thank you for sharing your feedback. We are glad you enjoyed the peaceful location and surroundings. We were genuinely surprised by several of the concerns raised in this review because none of them were brought to our attention at any point during your stay. When you arrived, we welcomed you and specifically asked you to let us know if you needed anything. We remained available throughout your visit. The only request we received before arrival was for an early check in, which we were happy to accommodate. When you checked out, your message simply stated that you had left the property and thanked us. There was no mention of cleanliness, the beds, furniture, stairs, beach access, or any safety concern. Had any of these concerns been raised while you were staying with us, we would have responded immediately and done everything possible to address them. Guest comfort and safety are very important to us. We also respectfully disagree with some of the descriptions in the review. We regularly maintain and inspect the property, and we take any safety related concern seriously. We have reviewed the areas mentioned following your comments and will continue to address anything that needs attention. Regarding the beach, we appreciate the suggestion that the access information could be clearer. We will make sure future guests receive more detailed guidance. As someone who travels frequently myself, I understand what guests expect when staying away from home. That is one of the reasons we try to prepare and maintain the property in the same way we would want a place prepared for ourselves and our family. We appreciate all constructive feedback. At the same time, we strongly encourage guests to contact us during their stay if something is not right. That gives us the opportunity to investigate and resolve the matter immediately rather than learning about it for the first time after checkout.

Thanks so much for feedback. Highly recommended guest! They were respectful, tidy, and communicated well throughout their stay. I would be happy to host them again anytime. Welcome back anytime!”

Thank you, Maria-Rosa, for your thoughtful review and for choosing to stay at Chalet de Grande-Digue. We’re so glad you enjoyed the peaceful location and had an amazing time during your stay. We truly appreciate your helpful suggestions about adding extra items like hangers, pans, a coffee machine, and side tables. We’ve already noted these improvements and will be making updates to better equip the cottage for future guests. Cleanliness is also very important to us, and we will ensure this is addressed with our housekeeping team. It was a pleasure hosting you, and we’d be delighted to welcome you back anytime for another relaxing coastal escape!