2/10 – Ungenügend
Tania V.
25. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
A Very Disappointing Stay…not recommended!!!
We are frequent VRBO users, and this was certainly our worst experience thus far. My husband, my brother-in-law and I were staying for one night. We arrived in town early, so messaged the host to see if we could get in two hours ahead of check-in. we were told it would be $20 an hour so $40 additional. When the request for funds came through it was for $60. After much back-and-forth, the host changed the amount to the agreed-upon $40 and we paid it. By the time all that was done, we arrived at the location an hour and a half ahead of check-in. Once we got inside, it was very evident that the place had not been cleaned. The kitchen garbage was full, there was leftover McDonald’s in the fridge, glasses in the dishwasher, there was an old spill in kitchen drawer, all bathrooms not clean, and beds were haphazardly made. There was also a big stain on the couch. In the master bath, a used razor and used soap in the dirty shower. Amenities were lacking as well. All the beds included a fitted sheet and comforter. No top sheet. We washed them as we weren’t convinced they had been cleaned. There was additional bedding in closet in master, but it was piled in the corner in a heap, so likely not clean either. There was one towel on each single bed, but no towels left in master bedroom. There were no hand towels in any bathrooms. Not a comfortable stay. I presented concerns to host but received no response at all. Nice townhouse but very poorly kept/maintained. NOT A GOOD EXPERIENCE.
Tania V.
Aufenthalt von 1 Nacht im April 2024
