Minuten zum Kreuzfahrthafen & Innenstadt - Sonnenglanz

Please come back anytme, Sabrina!

I am incredibly distressed and deeply sorry to read about your recent experience at our property, Maureen. This is absolutely not the kind of stay we aim to provide our guests, and I'm genuinely horrified by the conditions you've described. Your comfort, safety, and well-being are our top priorities, and I apologize profusely for the unacceptable conditions you encountered. I assure you that this situation is absolutely not representative of the standards we maintain. We take your feedback seriously and will be conducting a thorough investigation into what transpired to ensure this never happens again. This is inexcusable, and I am committed to addressing it promptly. Please know that your experience is not reflective of the level of service we strive to provide, and we understand the urgency of your concerns. Thank you for bringing this to our attention, though I understand that no amount of words can erase the distress you've experienced. Please allow us the opportunity to address this situation and make amends. I sincerely apologize again for the unacceptable conditions you faced during your stay.