2/10 – Ungenügend
Jamie H.
13. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Not going back
Check in process is smooth once you get through the small and crowded lobby. The crowd is a mix current stayers passing in and out of the building and those waiting to check in. The staff a the desk weren’t helpful or kind.
The elevator situation is a disaster. Only two elevators for 27 floors. Wait time at check in with your bags and in my case also groceries that were delivered. The elevators were an issue the entire stay. Excessively long wait times most of the day. The gentleman who was assisting at the elevator was very helpful and patient.
The continuous scent of weed in the hallways and on balcony was horrible! At one point the hallway is so saturated with that smell it had made its way into our room.
After checking in at 4pm and waiting for an elevator we get our rooms. We have a luggage cart for six and groceries for 6 people for 3-4 days so a lot of items. We get the room and notice that the doors are slightly open with the lock that hinges. Open the door to see that the rooms had not been cleaned.
The person I spoke with was pleasant and prompt to get the crew to clean. So there all 6 us and our luggage and groceries sat and Ackwardly waiting almost two hours use our spaces. The rooms were still dirty after the cleaning crew had left. The bedding was gross and had hair in the bed. We washed those. Not enough garbage bags, hand towels, wash clothes or foot towel for outside of showers. We had to go buy towels and garbage bags. We were ate 2 meals daily there
Jamie H.
Aufenthalt von 4 Nächten im März 2024
