Graford Hütte mit Dachterrasse & Seeblick!

We truly appreciate you taking the time to share your experience and for your kind words about the property and our communication. Concerning the checkout process, we ask guests to remove the sheets from the beds and take out the trash and recycling as a standard practice. These instructions are provided in the property listing for guests to review prior to booking and are common across the vacation rental industry. They help facilitate a smooth transition for the cleaning team without placing undue responsibility on our guests. We’re glad to hear you enjoyed your stay overall and sincerely appreciate you choosing to stay with us.

Robert, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: "Thank you for your feedback. We apologize if you experienced any issues during your stay. -The cabin is professionally cleaned after each visit and it’s also cleaned again by the owner before each new booking. We wished you would have reached out to us during your stay. We would've been more than happy to send our cleaning team to address your concerns to make your stay more comfortable. -Thank you for the suggestion. We will consider adding a 3rd television to the bunk room. -Regarding the deck, we’ve placed a blower on the back porch to keep the area nice and tidy so guests can enjoy the space. -We’ve also added an aerial photo of The Retreat and its 17 cabins so that one might have a better understanding of the development. Thanks for letting us know about your stay."

From the owner: “Thank you for staying with us. We’re sorry to hear your experience wasn’t worthy of a higher rating, and we wish we’d had the opportunity to address any concerns during your stay. We always encourage guests to reach out so we can make things right on the spot. Your feedback is important to us, and we’ll continue working to provide the best possible experience for every guest.”