2/10 – Ungenügend
Ehssan B.
23. Sept. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Misleading Listing and Insect Infestation: A Nightmare Stay
Our experience at this property was extremely disappointing. The listing falsely advertised it as a ground floor property, but upon arrival, we discovered it was actually a basement unit requiring several flights of stairs to access. The property itself was poorly maintained and lacked basic cleanliness. There was mould throughout the property and the mattress of the sofa bed was dirty.
Upon arrival, the unit was infested with insects, such as cockroaches, centipedes, and bed bugs, among others I didn't even recognise. The kitchen had cockroaches crawling on the countertops and inside the cabinets. The bathroom also had centipedes, making it very uncomfortable to use. Within five nights, I was covered in bites from the bed bugs. There were gaps behind the cabinets and sinks which I suspect is how the insects were entering the unit.
When I contacted the host about these issues, their response was dismissive and unhelpful. They insisted that the property was a ground floor unit despite clear evidence to the contrary and ignored evidence I provided of the insect infestation. The host’s refusal to acknowledge the problems and their attempts to downplay the severity of the situation were incredibly frustrating.
We had booked for a month but had to leave after just five nights due to the unbearable conditions. This experience completely ruined our vacation. I strongly advise others to avoid this property, both because of the poor conditions and the host’s dismissive behaviour.
Ehssan B.
Aufenthalt von 30 Nächten im August 2024
