Buckroe Beach Retreat • 5 Minuten bis zum Strand

We're so glad you enjoyed the beautiful setting and location of this place. We appreciate you letting us know about the dishes left in the machine and the items left in the dryer, and we're sorry those were missed before your stay. We've notified our cleaning company to ensure dishes are put away properly and that the dryer is checked and cleared between guests going forward. Your feedback helps us keep raising the bar for cleanliness, and we're grateful you took the time to share it.

From the Owner: "Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay. We recently installed a new water heater in October 2024, and I have already contacted our home warranty company to have the installer return and inspect it to ensure everything is working properly. The outdoor deck is currently under construction and is not advertised as part of the property, but we understand this may have been disappointing.Our kitchen is stocked with dishes appropriate for the home’s occupancy, and all TVs are equipped with antennas for local channels and Roku streaming devices. Our team is always happy to assist if guests experience difficulties. We’re also addressing your note about flies with our cleaning team to ensure it doesn’t impact future guests. We truly appreciate your feedback as it helps us continue improving."

Hi Carol, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Thanks for letting us know about the little ants you encountered. As you mentioned, this can be common in our area this time of year, but our cleaning team works hard to make sure that the home is free of any surprises. We also have ongoing pest control that manages and protects the home from these issues. - We apologize for the situation with the trash. We notified the cleaning company to remove the trash, considering the previous guests had created a lot and we had to wait until a specific trash pickup day to have the trash cans moved from the enclosed backyard to the curb. - Since the home is part of an HOA community, there is a community policy that requires we only have trash cans outside for trash pickup on specific days. We cannot place the cans outside in advance or we will be fined by the HOA and required to remove the trash cans. We always work with guests if issues arise. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Angela, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We've replaced the prior Evolve cleaning partner to ensure a higher standard of cleanliness moving forward.- The shower liner has been replaced, and the cleaning team has addressed the windowsills, baseboards, and outdoor trash cans.- The listing notes that the driveway includes just one parking space, but visitor parking is available across the street and throughout the neighborhood.- The deck is not included in the home’s listing as it is currently under construction and not available for guest use.Thanks for taking the time to leave your review!

Anonymous, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - We apologize for the condition of the home when you arrived, we contacted the cleaning company, and the person they used has been let go. They will also do a check of the property to ensure it is adequately cleaned after each booking - We will be spraying for ants, we're sorry for the inconvenience - We were not aware of any rattling pipes, thank you for bringing this to our attention We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to strive for those 5-star experiences we know we can deliver.

Thank you for your detailed feedback. We’re glad you enjoyed the beach proximity, comfortable beds, newer appliances, and that your little guest loved the train table! We’ve taken your comments to heart and made several improvements since your stay, including new window coverings, bedding, linens and towels, and an updated welcome book. We’ll also be discarding and replacing the pots and pans. We’ve created a backyard outdoor living space with a dining table and chairs, plus extra folding tables and chairs. A cooler is available for backyard or beach outings, with a new propane grill and fire pit coming soon. The Wi-Fi access point, which had been moved by a prior guest, is now properly located. Our listing notes one driveway space, with visitor parking nearby. We truly appreciate your feedback and hope you’ll consider staying with us again to enjoy the updates we’ve made.