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2/10 – Ungenügend
A guest from ARUNDEL, QLD
8. Mai 2024
Substandard cleanliness.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The minute we walked in the door, the smell hit us. We contacted Gippsland Escapes. They said they would have to see if they could get a cleaner. We searched for the smell and found prawn shells in the bottom of the rush washer and a filter that looked like it had never been cleaned. It went downhill from there. Everywhere we looked it was filthy. We had to keep chasing Gippsland Escapes to understand how they were going to rectify the filthy house. Which meant we had to wait at the property until they decided what they were going to do. Not once did they call us. We had to keep chasing. They finally sent a cleaner out very late that afternoon and we were asked to leave the property which we weren’t comfortable doing with all our belongings inside. Even after the cleaner left, we noticed a smell from the air conditioners and discovered the filters had never been cleaned. Not only is this disgusting, it is unsafe. Kitchen cupboards smelled. Bathroom exhausts had never been cleaned, washing machine filter was putrid. Photos available. We would not recommend Gippsland Escapes who treated us with complete distain. Even after cleaner left, they did not contact us to check that we were satisfied with the clean. We expected to walk into a clean property and instead we spent our holiday cleaning filth at every turn. We cannot recommend Gippsland Escapes due to their lack of care and concern and we definitely cannot recommend their properties.
