2/10 – Ungenügend
Andrew M.
24. Okt. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Left Dissatisfied and Disappointed
Be aware that MULTIPLE real estate owners share this property and communication with them is horrible. We ended up leaving a day early because we had to go the entire trip without wifi which also caused our first night to be in freezing conditions because the thermostat is linked to the network. Although the cottage was clean, every single dish in the kitchen had food fragments on them, or food marks. Nothing was “cleaned” in the kitchen. And after bringing up to the owner multiple times about the wifi and lack of care in the property, I received a phone call from one of the owners yelling at me over the phone saying the problems listed above were ridiculous to complain about. After asking the guy to stop yelling, he hung up on me mid conversation, and never messaged/called back. The towel rack in the bathroom was broken when we got there, it’s not fixed into the wall properly, and the guy said “that’s not my problem.” And after having no heat, he yelled at me saying I SHOULD have brought fire wood. Because I’m supposed to know that we’d have no heat out of incompetence of the owners?
This property seems like it hasn’t been touched in months at a time and the owners are so unaware of all the issues inside the property, and when you try telling them, they hang up on you, and don’t text you back until the next day. There was also a mold smell inside the furnace room. Stay away from this property, find somewhere where the owners are at least respectful and listen to concerns.
Andrew M.
Aufenthalt von 4 Nächten im Oktober 2023
