Beautiful upper unit countryside large cozy rooms near Niagara Falls

Hello Douglas, Sorry for the bad experience on arrival. Once a while guests check out late and the cleaner has very little time to get the place ready. For hospitality reasons hosts are advised not to force guests out when they are past their due check out time. On this particular day, the three hour late checkout significantly affected our ability to get the place ready before your arrival. On the other hand we tried to communicate all these to you through vrbo’s app but you did not respond to any of our messages. This included the option for free cancelation. Guests are advised to reach out to hosts when they have questions (e.g. The check in message contained the password to the wifi). Also guests have multiple options to reach out to the host. I apologize again for the checkin issue as it was due to issues beyond our control. Best Regards Anthony