Das Gelbe Haus - Renoviertes monumentales Penthouse

Dear Jason, Thank you for your wonderful review. We're delighted to hear that you enjoyed the cleanliness of the apartment and its central location, with restaurants and shopping nearby. It's also great to know that you enjoyed the rooftop patio. We truly appreciate your kind words and hope to welcome you back again in the future! Kind regards, Mart Junior Operations & Onboarding Manager

Dear Genara, Thank you for your wonderful 5/5 review! We're delighted to hear that you enjoyed the great location, cleanliness, and beauty of the place. We're also pleased to know that our staff left such a positive impression with her warm and professional communication. We look forward to welcoming you back soon! Sunny regards, Mart Beerling Customer Success Agent

Dear Mark, Thank you for your fantastic 5/5 review! We're glad you enjoyed your stay overall. For this apartment, we provide six towels—beach, bath, and face—which guests can refresh as needed using the washing machine in the apartment. Regarding parking, we apologize for the confusion. The city recently changed to a paid parking system, so guests now need to pay for parking in the downtown area. Thank you for your feedback, and we look forward to welcoming you back in the future! Kind regards, Mart Customer Success Agent

Dear Andrey, Thank you for your outstanding 5/5 review! We're thrilled to hear that you had a perfect stay and appreciated the ease and efficiency of our check-in and check-out process. It's great to know that our staff was helpful and accommodating, making your arrival in Curaçao smooth and enjoyable. We're glad you enjoyed the property's central and safe location in Willemstad, as well as the convenience of having points of interest and food options within walking or biking distance. It's wonderful to hear that the bikes in the lobby were a pleasant surprise for you. Your feedback about the air circulation in the master bathroom is valuable, and we will look into improving it. We're delighted that you found the penthouse clean, spacious, and comfortable, and that you loved the rooftop. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another perfect stay in the future! Sunny regards, Mart Beerling Customer Success Agent

Dear Qiana, Thank you for your detailed and thoughtful review. We're delighted to hear that you enjoyed the apartment's central location, the beautiful views, and the convenience of being able to explore Curaçao on foot. It's also great to know that you appreciated the spacious layout and the mid-week housekeeping service. We appreciate your feedback regarding the additional 4% charge at check-in. This is the standard credit card processing fee that applies when payments are made by credit card. We understand that this may have come as a surprise and will review how this information is communicated to guests. We are also sorry to hear that you experienced difficulties opening the appliance instructions and that information for the washer and dryer was not readily available. Your feedback helps us identify areas where we can improve the guest experience. Thank you as well for recognizing our team's responsiveness during your stay. We truly appreciate your recommendation and your balanced feedback, and we hope to welcome you back on a future visit to Curaçao. Kind regards, Mart Junior Operations & Onboarding Manager

Dear Joanna, Thank you for sharing your detailed feedback. We're glad to hear that you found the apartment wonderful and enjoyed the ideal location. Regarding the kitchen supplies, we want to clarify that we don't advertise providing items like butter, olive oil, salt, and pepper. We appreciate your understanding on this. We’re sorry to hear about the coffee maker and the missing basket—this is something we'll ensure is addressed for future stays. We sincerely apologize for the oversight with the hair dryer. It was our intention to bring it as promised, and we're sorry for any inconvenience this caused during your stay. Regarding the check-in process, we typically have the keys available at our office at the airport, where we provide clear instructions on how to get to the apartment. We're sorry that the process didn’t go smoothly this time and that you received an incorrect address, leading to confusion. We will work on improving our communication to avoid such issues in the future. Thank you for your patience and for bringing these matters to our attention. We’re glad you enjoyed your stay overall, and we hope to have the opportunity to welcome you back for a smoother experience next time. Sunny regards, Mart Beerling Customer Success Agent