Southbeach-Haus - Stilvolle & geräumige Strandvilla

Thanks for staying over Christmas and for the feedback, Theo. The accommodation suits large groups, up to 12 guests and has all amenities detailed on the listing. For clarity: the lounge provides six chairs plus a four‑seater sofa, the dining table comfortably seats eight, there are also four stools at the breakfast bar and a balcony table for four both adjacent to table. We don’t place a TV or speakers in the open‑plan second‑floor communal area to avoid noise filling the communal areas but a large dedicated theatre room with a TV is available as listed.

Thank you for your feedback Leonie. We value your comments to help us improve. I understand that you & your group are new to STAYZ/VRBO. While the TV was installed without issue, to your guests satisfaction, we found that the set top box was damaged during your stay after your departure, which we will need to address for future guests. While we recognise that an absence of multiple TVs may be inconvenient, all amenities are clearly listed in our property description. Our large property requires 5-6 hours to prepare, hence the 4:00pm check in, however you were offered 3:00pm check in when the property was ready. Regarding laminated messages there are only two for guest safety & comfort, which is well below average for most listings. We are a well established 5-star super host listed property, nevertheless open to feedback to help enhance our guests experience.