2/10 – Ungenügend
Jaclyn Q.
7. Feb. 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Appalling
We were so excited for this trip.We arrive around 6pm so the office was already closed. You walk directly into the kitchen where I immediately became concerned. There was crumbs EVERYWHERE. The floors , cabinets and sink were filthy. We went to look at the pool and my words could not do it justice. Atrocious maybe? Hair, bugs and bandaids in and around the pool. There was even some type of oil floating on the top of the water. The hot tub did not appear to be much better. We leave to get things to clean up the kitchen area because I have severe food allergies and was very nervous I would get sick. Once we got back and went to get in the bed.. this is now around 10:30 pm we turn down the bed and there is HAIR all in the bed. Oh no! So we move on to bed #2 not only is there hair all in this bed but there is also a HUGE brown dried stain in the bed. We move to the bunk bed where we turn down the bed to find hairs and crumbs ALL in this bed. The floors had not been vacuumed. I wiped the indoor railing and the white rag turned black! The toilet seat had pee on it and there was a dirty wash rag hanging over the curtain rod. Believe this or not We are actually really easy to please and I even debated rating this cabin but this cost us a lot of money to stay 2 nights and we absolutely could not wait to get out of here! We had to buy new bedding and stayed away as much as possible. It was a miserable time and a lot of stress and$ for what was supposed to be a relaxing weekend.
Jaclyn Q.
Aufenthalt von 2 Nächten im Februar 2024
